Frequently Asked Questions (FAQs)
Welcome to our FAQ page! Here, you’ll find answers to the most common questions about our products, shipping, returns, and more. If you don’t see your question here, feel free to contact us at info@shopfitlex.com
1. How do I place an order?
To place an order, simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the instructions to complete your purchase, and you will receive a confirmation email shortly after.
2. What payment methods do you accept?
We accept the following payment methods:
- Credit/Debit cards (Visa, MasterCard, American Express)
- PayPal
- Apple Pay
- Google Pay
- Other available payment gateways depending on your location
3. Do you offer international shipping?
Yes, we offer international shipping to most countries. Shipping fees and delivery times may vary depending on your location. You can check shipping availability and fees during checkout.
4. How long will it take to receive my order?
- Processing Time: Orders are typically processed within 2-5 business days.
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Shipping Time: Shipping times depend on your location. In general:
- U.S. customers: 7-15 business days
- International customers: 10-25 business days
Please note that some items may ship separately if they come from different suppliers.
5. How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number. You can track your order on our Track Your Order page by entering your tracking number.
6. Can I cancel or modify my order after it's been placed?
We process orders quickly, but if you need to cancel or modify your order, please contact us at [Your Support Email] within 24 hours of placing the order. Once the order has been processed, it cannot be changed or canceled.
7. What is your return policy?
We offer a 30-day return policy for most items. If you are not satisfied with your purchase, please contact us within 30 days of receiving your order to initiate a return. Items must be unused and in their original packaging to be eligible for a return. Check our Return Policy page for more details.
8. Do you offer refunds?
Yes, we offer refunds on eligible returns. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and applied to your original payment method within 7-10 business days. Original shipping costs are non-refundable.
9. What if my order arrives damaged or defective?
If your item arrives damaged or defective, please contact us immediately at info@shopfitlex.com with photos of the damage, and we will assist you in getting a replacement or refund.
10. Can I exchange an item?
Yes, if you need to exchange an item (for example, a different size or color), please contact us at info@shopfitlex.com. Exchanges are subject to product availability.
11. What should I do if I haven't received my order?
If your order hasn't arrived within the expected shipping time, please check your tracking information first. If the tracking info doesn't provide answers, feel free to reach out to us at info@shopfitlex.com so we can assist you in locating your package.
12. How do I contact customer service?
You can reach us via email at info@shopfitlex.com. We’re happy to help with any questions or concerns!
13. Do you offer any discounts or promotions?
Yes, we regularly offer discounts and promotions. Be sure to sign up for our newsletter to stay informed about the latest deals, or check our homepage for any ongoing offers.
14. Do you sell gift cards?
Yes, we offer gift cards in various denominations. They make a great gift and can be used for any product in our store. You can purchase gift cards directly from our website.
If you have any other questions, feel free to reach out to us! We’re always happy to assist.
